The Helena

We have not had heat for 2-3 weeks, our floor was leaking a few days ago.Nice lobby renovation. Up the expectation, completely under deliver - that's the way to do it! The snake looking wooden seats definitely make up for no heat.Hope the old folks are doing alright in the building - they seem bundled up without a voice.

We worked with Rabiya to sign our apartment and she made it a seamless process. She is knowledgeable, friendly, and very responsive to any questions or concerns. All of the staff were very helpful and professional throughout the leasing process. I'd highly recommend working with Rabiya if you're looking to rent an apartment at The Helena!

Every time we come to the city we stay here full-time at the front desk gentle man are friendly the place is spotless highly recommend it

I am glad that I moved here. They are offering pretty good incentives given nearby developments that are leasing up. The building is fairly new and the units have large kitchens/bathrooms with modern appliances. The staff - Derrick - Martha - and Matt are great. Very responsive and helpful. The gym is very nice and not overly crowded. I have not seen the roof deck, yet, but hear it is the nicest one in the city. All told, I am glad that I moved.

Absolutely terrible experience with the leasing office. The agent Melissa is terrible. She did not know answers to half the questions I asked and also forgot to mention that there was construction 24/7 in the building right across the street from the unit she was showing me. She also forgot to mention the my would-be next door neighbors are heavy smokers and smoke in their apartment. She gave me a "lecture" because I asked the maintenance man a question, and also just left me hanging after the showing when I told her I didn't like the apartments. She has a terrible personality and very negative energy. Would avoid working with Helena and their leasing office at all costs. Studio had creaky floor board and Melissa also failed to acknowledge it even when I pointed it out to her. Worst experience ever! Would not recommend this place to a friend! Stay away.

We moved in about two weeks ago. So far so good! The shuttle to Columbus circle is convenient. The leasing and move in process went smoothly. They're doing good deals with 2 months free rent. There have been a variety of maintenance issues (the heating/ac unit in the living room didn't work), but the staff has been extremely responsive- to the point where, since it couldn't be fixed, we now have a state of the art in wall unit that actually has digital settings we can control. Everything has been addressed the same day I put in a request- usually within a couple of hours. Front of the house staff all seem to be friendly and helpful as well. Washer/dryer on each floor is convenient and they seem to work well. Construction across the street seems to be past the noisy stage- hasn't bothered us so far. All in all a very good move.

I have lived her six,months after having lived on the east side.I am so happy that I made the move. The Helena is a very well run building. The staff is very accommodating and very heipful in any way possible.For me one of the decided advantages of living at The Helena is its proximity to Lincoln Center, The Met, Carnegie HallAnd the neighborhood is being developed and offering a new Greek restaurant, Ousia,which is excellent.

After four great years in the Helena, I'm sad to say it's time to leave. It feels like a bad breakup with the person you thought you would spend your life with (or at least a decade). The reason(s) you ask? - Abrupt and extreme pet policy change: the doormen used to give the pups treats upon return of a potty break. New office management came in, and everyone received a two week notice that our dogs were now to be pushed out the back door. Not under ANY circumstance are we allowed through the lobby; and if you do need to take your dog through the lobby to get to your car they will send you a notice from a law firm letting you know that your lease will be terminated (I've seen two tenants receive this). The severity and abruptness of this move to a NON pet friendly building was deceitful and a slap in the face to loyal tenants. - NOTE TO THIS ONE: They bought two new shuttles, looks like they're starting to do some things right again!!!Shuttle Service: this was awesome, and I adore our drivers! Now we share the shuttle with the VIA building and the bus is PACKED to the gills. It makes the MTA bus seem like the best option now. - Rooftop: Again, what was once awesome has turned sour. The sprinklers go off numerous times daily, soaking the people sitting up there. The grill has been broken for over a week. We purchased $80 worth of steaks for the 4th of July, only to find a broken grill and a long line of other disappointed tenants. No email, no notice, no small grill to get us by, nothing. If management spent as much time making the rooftop an enjoyable common area as they do trying to evict tenants with dogs it would be a great place to live again. Pros: price for the space, storage, parking (yet overpriced), bike storage, and views.

I lived here for two years and just moved out. I highly recommend living here. While you may not have a subway across the street, it takes less than 10 minutes to walk to the Columbus Circle station or you can use the buildings shuttle service on the weekdays. I had the most incredible experience living in the city and at The Helena. The staff really made my stay special... I will miss you all! Thank you!

I lived at The Helena now for two months and I love it! Yes there is construction but its New York City. It's not terrible. The front door and maintenance staff are lovely and very helpful. The apartments have gorgeous views and are well laid out. I'm happy to call it home!

This is one of the best places to live in NY. The quality of the building is top notch. The staff are well trained, eager and helpful, The views are fantastic and the location is perfect, its near everything you need, but just a few blocks from Columbus Circle, Lincoln Center and Central Park, which is perfect for a run in the park or just a stroll. The leasing staff were responsive, helpful, and easy to deal with. I am very happy and I am recommending this building to my friends who will be moving here from Europe.