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FirstService Residential

Anonymous
Jul 31, 2017

Current Tenant: < 1 Year

Pros:

I just signed a lease here merely 2 days after seeing the apartment. The leasing office works fast and is extremely friendly and accommodating. The door staff is fantastic and always eager to help out. The building itself is beautiful, well maintained with great, newly renovated apartments, fantastic amenities such as a gym, lounge and patio, not to mention close to any subway station one could need. Highly recommend.

Cons:

None I can think of.

Anonymous
Mar 19, 2018

Current Tenant: 1-2 Years

Pros:

Robert and Sang from the leasing team are very knowledgeable and always willing to help out. I have been at 20 exchange for over one year and have now moved to another floor within the building. During my transition, Robert, the leasing manager did everything possible to accommodate my requests. The guys at the front desk are always courteous and helpful.
Maintenance requests are fulfilled immediately and the entire team does a great job fixing any issue you have in your unit.

Cons:

None I can think of.

Anonymous
Mar 10, 2018

Current Tenant: 3-4 Years

Pros:

Lived on my own here for 3yrs, boyfriend moved in so we signed for an additional 2yrs. When that expires we will be signing yet another 2yrs. 20exchange is by far the best building to be living in if you're looking to be downtown. From the amenities to management to the fantastic team at the front lobby desk and of course the men that will fix anything and everything within a timely manner in the units, this place is just top notch and I can't imagine calling anywhere else home other than here.

Cons:

None I can think of.

Anonymous
Mar 02, 2018

Current Tenant: < 1 Year

Pros:

Easy process to move-in, granted I was in NY already when apt hunting and I have no comparison, but overall great experience. Doormen are friendly and helpful and any questions I had were answered promptly. I have nothing to complain about and would recommend the building if its something along the lines of what you're looking for.

Cons:

None I can think of.

Anonymous
Feb 25, 2018

Current Tenant: > 5 Years

Pros:

A long time downtown resident, 20X has been one of the best living situations I've had in almost 15 years. The building, staff and leasing teams are so lovely and helpful. I have had nothing but the best experience and would recommend to any one!

Cons:

None I can think of.

Anonymous
Aug 20, 2017

Current Tenant: < 1 Year

Pros:

To begin, let me just say that as MANY new yorkers know...apartment hunting can be exhausting and downright scary (as the stakes are high- i.e. rent prices/time of lease/etx).

I must have looked at over 15 apartments over a 1 1/2 month time, and I found 20 Exchange Place to be exactly what I was looking for in every respect.

Not only were Robert and Nelson helpful, but they went the extra mile to make the process as painless as possible.

The doorman/lady are amazing, I always get a warm morning greeting as I'm leaving out the door for a run; or a hello at theend of a long day.

Valet service is equally as friendly and helpful and the handymen are really on their game! (i.e. I put in a request forsomething minor in my bathroom on a Friday night before going out, and just 2 1/2 hours later it was fixed upon my return to the apartment!)

Long story short, I love this place; I can say that my new studio is definitely a place I call and feel at home.

I cannot thank the staff enough.

Cons:

None I can think of.

Anonymous
Jan 31, 2018

Current Tenant: < 1 Year

Pros:

Robert from the Leasing Office made my experience at 20 Exchange absolutely fantastic. He has a vast knowledge of the building and neighborhood, and was willing to accommodate all my requests. The building is absolutely stunning and has some of the most unique architecture in the city, and in general the staff is great and friendly. Would highly recommend checking out 20X.

Cons:

None I can think of.

20 Exchange Place, New York, NY, 10005

Anonymous
Nov 05, 2017

Current Tenant: < 1 Year

Pros:

Really just can't say enough good things about this place ... I moved in recently and was having a housewarming party. When I was inviting the Leasing Manager to our party the next day, I mentioned that the plantings in the front looked a bit "dead" and that I had been hoping they would get replanted before my party ... Robert got that request heard and the next morning, Resident Manager (and his wife) were on the job making sure new beautiful plants were planted. What a great team!

Oh no ... as I wrote the above ... I just read some reviews about the day the elevators went down ... Yes, it is very very inconvenient as I know as I live on one of the highest floors, having walked up many flights to get home, but everyone was so fantastic in light of the difficulties. From what I understand a worker renovating the hallways hit a sprinkler, something totally not in the building management's control. They did the best they could, having a beer and pizza party in the lounge for everyone impacted, carrying up anything for us that need to be walked up the stars and most importantly keeping an amazingly positive attitude even though I'm sure they were dealing with a lot of unhappy tenants. After all was fixed, we were even treated with dining certificates! For me it isn't that situations occur, they do, they always will, it's how people handle them. The staff at 20 Exchange did an amazing job!!

Cons:

None I can think of.

Anonymous
Oct 22, 2017

Current Tenant: < 1 Year

Pros:

So far so good this seems like a nice place to live in the city. The apartments are nice if you get the newest renovation and the amenities are great, especially the gym. Robert in the leasing office fast tracked my application so I could move in right when I got to the city. They are all very helpful and it was a great experience leasing from this building. Looking forward to staying here for a while.

Cons:

None I can think of.

Anonymous
Oct 16, 2017

Current Tenant: < 1 Year

Pros:

I moved into 20 Exchange two weeks ago and had a fantastic experience. Moving in was seamless from the initial tour to move-in day. Robert, the leasing director (who also ran our tour), ensured we had a seamless experience. His staff worked tirelessly through the weekend to make sure we moved in without missing a beat - props Nelson! The paperwork was surprisingly simple (especially in comparison to all of the other properties we toured), and the entire process was very clearly laid out from the very beginning - no hiccups! The property features upgraded amenities and the location couldn't be better. Oh and the concierge downstairs rocks...those guys do it all. I highly recommend 20 Exchange for anyone who wants to live downtown and anyone who values great service.

Cons:

None I can think of.

15 Park Row

15 Park Row, New York, NY, 10038

Twenty Exchange

20 Exchange Place, New York, NY, 10005