Monday 9 AM-6 PM
Tuesday 9 AM-6 PM
Wednesday 9 AM-6 PM
Thursday 9 AM-7 PM
Friday 9 AM-5 PM
Saturday 10 AM-5 PM
Sunday 12 PM-5 PM
We are about 5 months through our lease, and have complained about this problem from day 1. The building has a serious air flow problem. You can smell everything your neighbors do. In our most unfortunate case, we are very sensitive towards smoke smell (we told management about this before leasing) and we have at least two neighbors who smoke and like to add strong incense to their smoke as well. The smell of smoke and incense fills our kitchen and living room. Our kitchen cabinets smell like ash trays. Our clean dishes come out of the dishwasher smelling like smoke, and it is a serious health concern for us. The air flow is ridiculously poor; cold smoky air blows (with force) through our living room and kitchen walls through every crack, every power switch, outlet and plug. Maintenance came to our unit 3-4 times, trying to seal the cracks and stop the air flow, but they do the job half-heartedly. They only partially cover the cracks, and air blows even stronger through remaining cracks. It has not improved the situation, and as of a couple of months ago, they have stopped to come in to do anything about it despite us continuously complaining.It is clearly stated in every resident's lease that if their smoking disturbs their neighbors, they can be evicted. But management refuses to do anything about this. They offered us a chance to move into a different unit (which we would do) but they want us to pay for the cost of the move, and are refusing to offer rent incentives or compensation for moving. That is ridiculous considering that according to StreetEasy rates they have posted themselves, market rate for any of the comparable units we could move to are much lower than what we are paying. But they want us to pay the same lease we are paying now and move to a cheaper unit. They basically expect us to pay out of our pocket to solve their building's problem! We have already spent a lot on air purifiers and sealants (which have not solved the problem) and refuse to put any more money into this.It's so unfortunate, because this would have been a great building if it wasn't for this problem and management's refusal to fix it. The way it's going, we will be moving out of here as soon as we can.
Want to post a little story to warn potential residents of how management will act in the event of an emergency.About 2 weeks ago I was attacked by a resident of the building. It is under criminal investigation. When the police came to the building to arrest the accused, management barred them until they obtained a subpoena. As anyone who works in law enforcement knows, if a warrant is issued for the arrest of a person, the building cannot bar access to their residence. They also refused to give the police and the detective the accused's apartment number. Local police informed me that this is not new management behavior; it has happened before. I physically approached management last week asking for their assistance because I firmly believe my safety is of concern. They informed me (with a smile) that they have been assisting in all efforts to keep me safe. Not true. Aside from barring access to the police, they also made me come to them to ask to change my locks. It took about 5 minutes for me to convince them why. Look out, this building really doesn't care.
My wife and I have lived at the Octagon since March and have enjoyed every moment of our time here. The building is beautiful and comfortable to live in. Our home also has an amazing view of Manhattan. I can't also thank the staff enough for their help in watching our flowers while we were on vacation in Peru for two weeks. Not only were they overly willing to help out in watering my flowers while we were away, but they even grew much better under their watch.
The only pain point would be the RIOC shuttle, which can add to your morning commute along with standard MTA delays. But the Octagon has no control over that. Overall, you are sure to enjoy living here.
I came here for an impromptu apartment visit/tour and all I can say is that I'm shocked anyone would want to live here. The leasing agent was a frat boy one year out of college in Tampa who talked more about how his day was going than the apartments and made us walk up several flights of stairs instead of taking an elevator. We were shown two one-bedrooms and a one-bedroom/den. The floors were cheap, the bedrooms were small, and there was no overhead lighting (the agent's explanation for this was that "the windows are so huge and let in so much light"... like nighttime isn't a thing?). The windows were indeed large but all overlooked parking lots or a badly landscaped courtyard. The building itself had an eerie, empty feel, with dimly lit hallways that had doors spaced evenly on either side so it looked like a cheap hotel. Plus the people were bizarre; the concierge was frosty and overly formal to us, I held the door open for residents coming off the bus and almost none of them thanked me, and there were a lot of kids running around the building without supervision. The amenities are nice but that's about it, and you have to do quite a bit of walking to even get to them. The Manhattan Park apartments on River Road seemed nicer, larger, and more reasonably priced, closer to the subway, with better views and a more professional leasing office.You can definitely do better on Roosevelt Island for less.
I moved to the octagon 2 years ago, When I went to see the building first time they offered me a very warm welcome and they were very flexible and tried to find to me the best apartment..I have to say I was amazed by the building and how its very clean and neat and has all the facilities everybody need ( Out door pool,Gym, Club Room, Media Room, Children Room, very nice staff on the front Desk very friendly, A very big Laundry room, a private shuttle bus on the weekend to the subway station and the tram station, and an express buses everyday on the morning to the subway station and tram station), and an Excellent maintenance staff very helpful and friendly.And Happily it has been managed by the Bozzuto company Excellent and very friendly and helpful staff all of them(Naldelina, Karen, Josh, Jocelyn)I really recommend it for everyone..Thank you
Just wanted to give an update to my previous review. We wound up staying and downgrading to a smaller apartment. Corey was very helpful and made sure our transition into our new apartment went smoothly. And best of all, the apartment -which was left filthy by the previous owner was spotless when we moved in - thanks again to Corey.
Still haven't heard from Management on the intended improvements to the common areas - and when that would happen. I've been out of town for a few months, but last I checked some of the wallpaper was being held up by packing tape and dirty carpets in the elevators and entry ways are still there...and the building still smells.Hoping when i come back that the rest of the improvements the Octagon talked about will be done.
Gate to the courtyard is broken again after being fixed for about two weeks. Again, no notice given to tenants, so we find out by trying to leave and being trapped. How hard is it to keep tenants in the loop. You can email us to sign up for whatever stupid promotion you are running for pet or cleaning care, but can't tell us about lack of egress that contributes to safety?
I have lived here a year and then I decide to move out. There is a tennis court outside and if you live near Hudson River side, then congratulations, you will hear noise from outside and the river. These noise will wake you up from 6-7am ish. Even though you live upper high level, it does not change anything. The Octagon changes it management department, I hope it works well but still. If you can find a better place, do not live here.
UPDATE #2: After FOUR months from the time I moved out, management FINALLY gave me back my security deposit, which is a ridiculous amount of time. Ordinarily, they should have returned it no later than 2 months...it was only after I called and pestered them on a daily basis that they sent me a check.FYI for any current or soon-to-be former tenants, if they don't return it when they say they will, call the Attorney General's office, or download a form from their website concerning a landlord's refusal to return the security deposit. Don't let this management company jerk you around.
Except for the beautiful exterior, everything else is downhill. They call themselves "luxury". It's way way far fetched. Here's Why- Doorman/Concierge- Miguel is extremely rude and unfriendly despite that your rent is paying his paycheck. He always gives you an ugly look, and never greets anyone but likes to give a mean scowl. Packages- Don't bother having them. They really don't care when you receive your stuff. when the mail comes in. They have to process your stuff. and even though the package is there they will not give it to you. There's a reason why you paid 50 bucks for express shipping. Nope expect the express shipping to be useless as you will get your packages later like everyone else.Like others said, expect your handyman stuff to never be fixed or wait a very very long time. They only have two handymen for the entire complex/ building to fix everything. and the handymen have weird schedules and are not there on certain days. If your working like normal people, you will have to wait many times because most likely those are peaks hours someone needs something fixed. Laundry, for those of you who are not fortunate to have machines in your apartment. The laundry machines are unreliable. Most of them of always broken. leaving a small number of machines actually available to use for everyone. It causes people to move your stuff so they can have space. There is only one small laundry room for the entire two buildings - the north and south tower. The convenient store inside Octagon is overpriced and the food is horrible. I bought some wrap once and it was the worst thing I have ever eaten. It was sour like expired. Laundry soap and toilet paper from there can cost you $$$. Location wise, you have some nice view and it is quiet. Since Octagon is located at the end of the island it is very inconvenient. Bus rides to the train are unreliable and not on time. Commute to the station is about 20 minutes on a good day. There are few shops on the islands. All in all for the price you are paying for "luxury" go somewhere else not here. Plenty of nice places for the same price without the hassle. Moving is the worst. They are very unaccommodating. They expect you move in three hours and make it challenging. And good luck on flexible dates for moving in and out to book the elevators. If you are moving yourself with friends you have to pay them 500. Otherwise the moving company has to have insurance. BEWARE!! and save your money and your wallet!
I've lived here for almost a year now and have enjoyed it greatly. I first moved in a few months prior to the pool opening for summer. It was warm at the time yet the breeze from the river ensures that the temperature will always be 10 degrees cooler then the so rounding boroughs. The apartment complex which is now under new management has the following amenities:6 tennis courtsAn outdoor swimming poolA 24/7 concierge desk Seamstress/package handler area An art show roomDaycare and outdoor playgroundGymFood pantryOutdoor grillsThe surrounding grounds are well maintained and beautiful to view. Near by the a church for Sunday services as well as a fishing pier area to view Manhattan. There is also a baseball field and small community garden area. The staff is friendly and personable. If you have any needs or questions they are there 24/7 to help out in any way. Another bonus to living here is the Octagon express red bus. This bus runs during rush hour and only picks up people from the octagon. Also on weekends there is a private black bus for any and all transportation needs. Overall this is a great place to raise children away from the hustle and bustle of the city.
The only downside to living here is that you are next to a hospital.
Lived here for a year. I would not recommend it to any.I moved out once I became a more experienced "New Yorker"First off, at the time I moved I was a bit of a NY novice; if you want to get out of the Manhattan crazyness there are far better options irrespective of where your work is located. Look into Long Island City, Greenpoint, Forest Hills, Hoboken or Jersey City. They all provide better communities, similar styles of buildings and at better prices. It wouldn't be so hard to find a similar commute.Octagon particulars; I really dislike all my interaction with the management of the Octagon, in particular with Laura Fischer. I think they want to give an air of being really professional, when in reality they are not. Request where not dealt promptly, when I tried to move in the room was not ready and they try to put it on me, even though i arrived four days after the lease started, and claimed that in my lease there was a specific point about it (was not, and when confronted with it Laura got super defensive).I had to stay in an AirBnB in the octagon (which BTW is against the Octagon policy, guess the professionalism pretense fell a bit again) for a couple of days. They also took a portion of my security deposit that i disagreed with (excluding a late move out fee, which was my fault).I didn't feel that their management was providing me a service. It felt more like they were trying to screw me over. I was constantly feeling like I was walking on glass with Laura Fischer. If she got mad then you couldn't get anything out of her.Overall, I would encourage anybody that is looking to live here to look at alternative options. You are giving up a lot by being so disconnected. And I don't think their rents are cheap enough to warrant it. There are better options around
I applied for a unit there, submitted all paperwork on the list they give. They called me told me the apt was mine. I have the voicemail. Then the next morning, a different leasing manager tells me I need to submit my paperwork as they are missing several docs. I went there in person and all my documents were there..so was a little confused. Then I got an email saying I still need to give them such and such docs including employment letters which I already gave them and (btw they called my employer and got verification and then emailed after asking for the letters?!). Long story short... The documents you have to submit are PRIVATE information such as Bank accounts, SS#, etc... which is standard, but I dont think its very professional to keep losing or re-asking for the same documents and when I told them that via email, they Emailed me back and said "Sorry, not approved"Umm ok... btw...no reason for me to not be approved, I make 40x the rent and have decent credit... and no reason to leave a voicemail saying I got the apt from one leasing mgr then given the run-a-round by another. Next time be more careful and considerate with peoples Private information/documents
Been living here for about 2 months out of a 5 month sublet, the week we moved in they promised to replace the blinds, here we are at the end of the second month and the blinds have not been changed at all. Initially one of the stove burners would not ignite, when they took a look at it they decided to replace the entire stove because it was that close to failing. The previous tenants had been here two and a half years, I wonder if they had tried to get the stove fixed as well?Someone else mentioned the red bus, it's hard to imagine this short an island taking at least 10 minutes to go from octagon to the tram, but that is what it takes, or more! There are too many stops along the way, stops half a block apart, stop signs in between the bus stops, its just a pain. Doesn't seem like it should be this way, but it is. I don't understand why the train or the tram aren't on separate ends of the island rather than both being clustered just barely a block apart.Ahh the pool, it is great we have a pool, and if you get up after 10 or can get home before 8 you're free to use the pool, but that's it. The hours are from 10 to 8 and if you work chances are pretty good that you'll never get to use it. On the weekends it's crowded with every kid that lives in the place, so forget about those days too.In other buildings, the doorman are positioned in such a way that they see everybody coming and going, and as such you get to know them and they recognize you and greet you when you come home. Here that is seldom the case the concierge is off to the side and if you come in the door and head for your apartment you won't even pass his desk. Not sure that that provides as much security as a concierge who has to be passed to enter the building and considering the size of the complex, I'm pretty sure they don't know everybody.You do have building link, which while being a pretty rudimentary website, gives you the ability to pick up some deals as people move in and out seems like at least two or three times a week somebody is selling some of their stuff because they're moving out. We picked up a table and some chairs at very reasonable prices because the owners moving back to a foreign countryUtility bills: before you move in they tell you how great it's going to be because it's a LEED silver certified building. They tell you your electric bill shouldn't be more than $60 a month, but the fellow we sublet from was paying $140 a month and he left the windows open most the time so that he didn't have to run the air conditioner. This last July our electric bill was $272 so, don't believe the $60 quote. Also they tell you that the thermostat is programmable, which would be fine if the thermostats actually worked but you can set them on the temperature and they will run until they are well below that temperature or they will not come on even though the room is well above the set temperature. Programmable doesn't help you any if the sensing portion of the thermostat doesn't work well.The one thing you do get here, is quiet. We are on the penthouse floor, which is only the 13th, we came from le triomphe where we were on the 14th floor but we were positioned above the Queensboro Bridge/ 2nd Avenue intersection, which is horn honking central, especially around 3 am, when the large trucks use train like horns to express their discontent. Here we can sleep through the night without a single horn waking us, even if the windows are open.The floors in our apartment are terribly uneven you can see this looking at the baseboard, watching how the hardwood floor falls away from it in the middle of the section and yet touches on both ends you can also see it in all of your furniture which will need shimming so that it will sit upright I'm not sure how you managed to pour concrete and make it so uneven, but they managed to pull it off. So what are we paying for a two bedroom penthouse at Roosevelt Island? Last month was almost $4,600. They say Manhattan itself is even more expensive, and they might be right, but Manhattan doesn't deal with the red bus.I work on the corner of 59th and Lexington, to get to work from octagon is 26 minutes taking the tram, I'm not sure that taking the F train would be any quicker because of the depth of the F train and the quantity of stairs required boat down and up on both ends.
The doorman is incompetent and rude. Seems the the housing opportunities here are pretty lackluster, but I was just interested in taking a look around as it is one of the attraction stops on the island. The lack of professionalism and inappropriate attitude is unacceptable and I hope they do a better job training and evaluating their staff members.
If you do not want to deal with the BS. stay hell out the trouble, do not rent here. First, You will need to swipe a card to use the laundry room, once the machine broke, and u don't have balance in your card it will take 1 week for them to fix it. My laundry was sitting there for 1 week couldn't wash them. When u complain to the front desk, they just sit there do nothing. The valet service is horrible, asked them to leave my dry clean outsider will come to pick it up. When I got home at 8:20, my shirt was not there. I complained to the building manager, she blamed on me said why I do not come back home early before they close. What a F joke! Everything is overpriced here, the shuttle bus runs so slow, yes it seems u r very close to city. But you are not. You can never make it to work on time. There is NO restaurant here at all, you have to go all the way back to the city by taking the bus&tram&train or u can drive to LIC if you have a car. *your pet is not allowed to get on that red bus* The garage entrance and exit are very tiny. I will not recommend anyone to drive into the garage if you don't want to get ur car stretched. Parking fee is 300$ per month btw. I just can't wait till my lease is off. Do not rent here. The most horrible experience ever. Save your $, find somewhere else.
It's hard to fault the building, it's nice. But I've never lived in a place where there's so much dog excrement left on walkways and in the small park in front. Everywhere you walk: dog poo. And it's really only three or so people who refuse to pick up. Literally, you can walk out of a door and step in poo. The kids from the daycare play in the park. Most dog owners are wonderful, but the ignorant ones are allowed to get away with it. Management doesn't issue any notices.
Unrivaled vistas of the west side AND queens - with Hudson in the foreground. For those with the means, I recommend picking up a city apartment here.