401 East 34th Street, New York, NY
Jan 21, 2019
Location of the building was good as it’s walking distance to subways and lots of places to eat. They maintenance in the building was always great. Things got fixed when they needed to and never had many issues. This has always been a solid building with good security.
Can get very windy as it’s next to the FDR.
120 West 21st Street, New York, NY
May 14, 2018
We had a disappointing move-in experience that, hopefully, does not speak more broadly to the disorganization of the building management going forward. At move-in, we were provided with a detailed invoice of how much we owe before taking possession of the keys. When logging into the system to pay this invoice, we noticed discrepancies between the online system and the invoice. Specifically, the online system said we owed the full amenity fee (whereas the invoice said we had a half off discount we previously negotiated) and a pet fee (which was voided as "NA" in the invoice we were provided). We were confused and had the below email exchange, with dollar figures removed: Us: "We just completed electronic signature and submission of the lease. Just to confirm, by what date are we required to make the initial payments outlined in the attachment you previously sent? We logged into the MyUDR system and are noticing the charges do not match what was quoted in your attachment. Specifically, the amenity fee is still showing up as [XXX], and there is an additional [XXX] pet fee that was slotted as not applicable in the attachment (both of which we used as the basis of signing the lease). Could you help us resolve these amounts, and also the timing?"Leasing Office Employee: "Regarding payment please refer to your welcome home coast [sic] sheet and not what the website is indicating. You will have to manually enter the amount to make the payment."Two weeks after our move in, we get an email saying we did not pay the [XXX] pet fee and needed to make payment. We were confused, given the explicit email exchange above where we had proactively called it out and were told we would actually not need to pay it. We sent this exchange to building management and were provided the following response: Building Management: "I can understand the email communication was confusing. Our portal at move in sometimes can seem complicated, so [Leasing Office Employee] would always refer back to the cost sheet. However, she did not update the cost sheet to reflect the [XXX] pet fee. That being said, the pet fee is still [XXX] as per your signed lease agreement and that mount [sic] is due."This disorganization is very frustrating, and the explanation that their system is so confusing that their employee doesn't rely on it didn't help things. If we were told from the beginning when we explicitly flagged the discrepancy that we still owed the pet fee, we would have not been upset. However, when you a) are told unambiguously to disregard the amount in the system after you actively bring up the difference, and b) are then on top of that told to manually enter a different amount per a separate invoice saying pet fee is voided, it is very frustrating to then be told you actually owe a higher amount after the fact. It is a bit like telling a cashier "are you sure about this price because it is posted as different on the shelf?", being confirmed that yes you should completely disregard the shelf price, then having the store show up at your house 2 weeks later asking you to foot a multi-hundred dollar bill to something you had been explicitly told was voided. The fact that they wouldn't take responsibility for their mistake I think reflects very poorly on commercial professionalism.
395 Leonard Street, Brooklyn, NY
Apr 14, 2018
I wish I could give this place 0 stars. The management is extremely condescending and sexist. - Our water was brown for the 6 months we lived here and management refused to do anything about it. - Our electricity bill was regularly over $100 for a 1 bedroom. We did not use the AC unit all summer and suffered NY's hot muggy summers without AC's bc if we turned it on once our electricity bill would jump up to $200. (So we paid $100/month electricity for a 650 sq ft apt with no AC)- We knew someone whose electricity bill was $1000/month during the winter bc they had to pay for heat on the electricity bill bc the AC and Heat is one unit and their unit was over the garage so it was extra cold.- A pipe burst as we were living here and it drenched all of our things and we had to move out of our apt for two weeks while they fixed the floors. We were not offered any adjustment in our rent for this even though we fought for it.- We lived on the 2nd floor and were woken up every morning at 6am from weights being dropped on the gym floor by one of the tenants. I guess the way the building was built you can hear things from the gym two floors down. Something is very off with this building and there is a big brother, living with your parents feel. The amenities are amazing but there are so many rules in using them it's ridiculous. Beautiful rooftop but you can't drink, be up there pass 10pm or bring friends (only the people living in your apartment are allowed on the roof...). Just don't live here it is absolutely not worth the money or the headache you will face dealing with the management.
10 Hanover Square
10 Hanover Square, New York, NY
Mar 04, 2018
You pay for doorman that doesn't check anyone or deliveries coming in. They charge you random fees and need to argue almost every month and ends up being their mistake. high rents for full service building that doesn't give you any service: 1. Doorman is nice but ineffective. 2.Gym is separate fee of almost 100$. 3. you can't control the AC or heat. 4. Expansive for nothing, other communities in the area give you much more for the buck and lower prices. 5. Deliveries or people show up unannounced. 5. Stainless steel package appliances are fake, you cant even put a magnet on your fridge.
Feb 27, 2018
< 1 Year
None I can think of.
Do not sign a lease at this place. People at the leasing office are extremely rude. Service people steal your stuff out of the hallway. My boots were stolen by service people after I left them outside for a few hours to dry. My neighbors TV got stolen out of the hallway and another neighbors boots too. The offer "free" fitness classes but no instructor ever shows up on the times the management says they are scheduled. Complete joke.South side elevators half the time out of order. No apologies whatsoever about this.Laundry room is extremely disgusting, never gets cleaned. Have to call sebco almost every week to ask money back after machine's charge my card too many times. Also the machinesjust don't work well, my clothes don't get washed well at all. Package room closes at 7:30 which is insanely early for normal, working people. Roof doesn't open till 10am which is way too late, and closes at 10pm whichis way too early.They need this time to "clean" they say but everything on the roof is disgusting too and nevergets cleaned.
Feb 19, 2018
The windows are drafty and they don't heat common areas. Our one-bedroom electricity bill in the winter was over $350/month.Furthermore, they're incredibly inflexible about common areas. Get ready to be policed about having any friends over to the rooftop.The elevators are constantly broken - multiple times we had them drop half a floor while inside the elevator.Management is aloof, hard to get ahold of, and rude. When we requested a discount for a daytime family brunch on the roof the morning after our wedding (two years ago this cost $600) they sent us a "generous" 10% off offer. This is for a common space that we pay rent to have access to.Update: we moved out a month early and management was unwilling to prorate our rent. They began letting brokers into the unit unauthorized and even let the new tenants move in *during our lease term.* These folks are shady.
Dec 27, 2017
Recently have moved in and the past 6 months have been fantastic. Have been in love with our apartment since the day I moved in. The building is very much a young professional suited place with a community of people who are extremely well rounded. We have become very close to our neighbors and have found great help being from out of state. The courtesy of this leasing/management has been exceptional. I highly recommend speaking with Evelyn. She has been extremely accommodating and has been nothing but helpful these past months. Thank You!
Dec 23, 2017
It's December 2017, ellipticals are a last cause as far as TVs go and so are the treadmills. Very negligent maintenance by management which is not a surprise given that the elevator in the south bank breaks down on a weekly basis in the winter. The gym has become especially hazardous asmanagement has bolted shut the windows in the gym which means that there is very little oxygen especially when it gets crowded. I guess they are just waiting for someone tohave a heart attack before actually caring about the atmosphere in the gym. It's April 2017, 5 out of 7 ellipticals have nonfunctioning TVs. Elevators continue to uncomfortable sauna. Most people are moving out as rents don't match the inconvenience and noisiness of the location (1st Ave) not the dilapidated amenities.
Dec 19, 2017
I don't understand why everyone complains here. My apartment is all new with upgrades. It's a large 1 BR with the water views. This rooftop views are amazing , I've never seen the Empire State Building , east river and World Trade Center from one spot before . It also has an awesome full gym. Moving in was easy with Evelyn and her team. Not sure what everyone's problem is but me , my GF and dog love it here.
95 Wall Street, New York, NY
Nov 27, 2017
Leased there for a year. Exorbitant fees. Make sure you read the fine print in your lease. God forbid if you're 1 day late on the rent, be prepared to pay through the nose. Make sure you give 60 days notice you are leaving even if you sign a 1 year lease. Left the place spotless but they still charged a cleaning fee. Charged $1,200 in labor to take down a temporary wall that could not have taken more than 5 minutes to take down. Horrible experience. Money hungry landlords, stay away!
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