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Stonehenge Management

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Anonymous1

210 West 89th Street, New York, NY , 10024

Anonymous

Aug 28, 2017

Tenant:

Cons:

Most of the problems at West 89 Street are because of Mendel Rosenbaum THE worst property manager to walk the earth and he is universally hated by the tenants because of how he does things - which really means because of how he DOESN'T do things. He never ever ever ever ever ever ever ever ever responds to emails or phone calls and doesn't minimally care about the tenants. Every problem is the tenants fault. The super Charlie is out of this world and the only good thing about this building.

Anonymous1

235 West 48th Street, New York, NY , 10036

Anonymous

Aug 04, 2017

Tenant:

Pros:

Front desk doorman/concierge amazing, nice gym, close to subway,

Cons:

but extremely noise, there's lot of traffic noise plus fire station close by.

Anonymous1

235 West 48th Street, New York, NY , 10036

Anonymous

Jun 15, 2017

Tenant:

Cons:

I'd like to give ZERO stars. The Ritz Plaza leasing staff, offers anyone who posts a positive review $25. So, keep that in mind when reading "positive reviews". The deal is they will review your "review" and if it's amazing and glowing enough, then they pay you $25 for your wonderful review! That should say enough right there, about the kind of people you are dealing with, that they have to PAY people to give good reviews.I've lived here for 6 years, over all the building is lovely. The doormen are the best people in the world. So sweet, nice and fun. The leasing agents and office staff are polar opposite. The laundry machines regularly eat your money and they refer you to their vendor, making sure you know that it is not their problem. The office staff are routinely as rude as you can get, if you have any issues, you will have to work that out yourself. Amy and Adrianna - extremely rude and could care less about helping you figure out any types of solutions if an issue comes up. Not to mention if you move in or out your mover will need a $5MM Umbrella policy (which their paperwork says $3M, but forget about that), most movers in NYC do not carry those kinds of numbers. There's no loading dock at this building, so movers are taking your items from your apartment down the elevator to the street. Also would not let me have help come into my apartment, to pack up my items. Literally threatened to have the superintendent come and throw these people out, and they were IN my apartment, packing boxes. If I were you I would find other places to rent from, there are plenty of luxury buildings that have pleasant staff. AVOID this place like the plague.

Anonymous1

235 West 48th Street, New York, NY , 10036

Anonymous

May 28, 2017

Tenant:

Cons:

I must express, the (physical appearance) of a building can be deceiving. Having enough financial support to rent, impeccable (perfect) rent history, including a roommate and Guarantor, is not enough when applying with Ritz Plaza. Sure there are blemishes on my credit report. I live a Life and have struggled in the past. I am improving those flaws. Nobody is perfect. Of course I was impressed with the Amenities and the high floor 1 bedroom we viewed. It's the application process and their management that failed. Without even asking for any additional documents to support a possible acceptance, I was denied the application. Amy Schuleman is the Leasing Manager. She apparently forgot I had a 2:30 appointment with her to view an apartment after I confirmed date and time with her 24 hours prior. That was a red flag, considering poor "time management." My reply to Amy after receiving her email regarding my application; I asked if Stonehenge did a thorough view of all of my supported documents and having a Guarantor (3 of us in total) applicants still would unsatisfy their decision. She kept it short, "yes, sorry." The point I'm getting across; do not be discouraged if you are turned down an application to rent. Manhattan is a World of its own and there are hundreds and thousands of other residential communities that are not so demanding, yet are exceptionally professional. I have since applied to another community, application was accepted in less than 24 hours and I am so excited! Much nicer and newer building located in Midtown West. To all future or current applicants; hang in there! Keep trying, move on with a Smile!

Anonymous1

210 West 89th Street, New York, NY , 10024

Anonymous

Mar 17, 2017

Tenant:

Cons:

- Worst property management in the city. Extremely invasive rental application process, ridiculous prices, insanely high security deposits, and unbelievably restrictive moving policies.- Tiny gym is a total rip-off.- Really small, extremely slow elevators.- Building maintenance staff is very resistant to fixing problems in the apartment

Anonymous1

235 West 48th Street, New York, NY , 10036

Anonymous

Feb 16, 2017

Tenant:

Cons:

I've been living in this apartment for the past couple of years.I love the location; it's close to almost any line of the subway and as you know, times square is so touristy that it's crowded till midnight, which means there's people's eyes so it's safe.The biggest downside is the rent. RENT!!!At first the rent is like any similar apartments in Manhattan but every year they just gets you to pay more, more and more!!!The rise is about 4-6 times faster than the other apartments and they almost never lets you negotiate.So if anyone is trying to live here because they like the location, go for it if you plan to move out in a year or two.Avoid it and go to other places for longer term!!!!Also let me note that there is a roof top bar right next to the building so from Wednesdays to Saturdays it's horribly noisy depending on the location of your room.That is, until 4 in the morning! And of course, the leasing people never told me that.I can hear music(even the lyrics)and people screaming even with my windows closed...HAHA.

Anonymous1

235 West 48th Street, New York, NY , 10036

Anonymous

Jan 26, 2017

Tenant:

Pros:

Really great buildingThe best property management in NYC - maintenance is amazing. Great app, has fun events Nice doormenGreat amenitiesVery close to lots of subways

Anonymous1

235 West 48th Street, New York, NY , 10036

Anonymous

Dec 19, 2016

Tenant:

Cons:

Can I give zero stars? I'm staying w a friend and was treated horribly by the front desk help. I was spoken down to and the helper raised his voice when I was looking for a lobby restroom. Being wrapped in a jacket and scarf, I was trying to not return to the apartment. What a jerk with an ego. Bummer for all involved.

Anonymous1

235 West 48th Street, New York, NY , 10036

Anonymous

Sep 01, 2016

Tenant:

Cons:

One time I got locked out, forgot my key in the apartment. And they charged 50 dollars just to grab the key in the building and open it up for me. I can not believe this property is trying to make money from hoping people to get locked out and charge them. I was not informed by the leasing office or anyone else that this is one of their stupid policy, and I tried to argue with them see if they can waive this since it's my first time lock out. And they responded "this is out building policy". What a crap, they are trying to tell me they can do whatever they want with the building policy and I just have to comply with it????!!!!!! I am 100 percent sure that in the near future they are gonna charge me for something else just for like some other stupid policy they made up!

Anonymous1

235 West 48th Street, New York, NY , 10036

Anonymous

Jul 29, 2016

Tenant:

Pros:

BTW: the concierge and doorman staff are EXCELLENT individuals. Also the porters and facilities guys. It's an amazing building. With great balconies and a support staff that ranks A+

Cons:

I have lived at the ritz plaza for over 3 years now. I waited to post a review in the hopes that certain issues would eventually be addressed. I can now confidently say that The Stonehenge property group has ZERO interest in running an efficient building here and much prefers the money they make using AIRBNB to rent apartments to part timers and their corporate clients. ( BTW you can't Airbnb here but THEY are allowed to. Thank the NYC council for that). For as long as I have lived here there has NEVER EVER EVER been 4 functioning and accessible elevators. I've tried to find out why countless times but the last thing in the world the management of ritz plaza cares about is your experience. Just the astronomical rent they can collect. No one should view this place as anything more than a shitily run hotel, where the experience of the tenant ranks zero. So let's ask the question that I always ask when I read a review like this: well why have you stayed there for 3 years, Answer: Balcony. I love having a balcony in midtown. So let me tell you, the people at ritz plaza know they offer something unique and they could give two shits about any other aspect of your experience here. So renter be ware . But guess what folks? No building has a higher turnover rate of their quality staff than this one. So many of he great people who work here have left for alternative Stonehenge properties, as well they should. This place is run by an asshole. Btw, asshole, my name is Darren Bedrosian. If you have any issues with what I posted here let's schedule a meet up. I've publicly put my name to my post here. Will you put your name to the shoddy and pathetic experience you have cultivated at ritz for the past few years? I dare you . Sadly, I'm prepared to leave the ritz solely out of spite. Because in Manhattan, you can't demand respect and so sometimes the only way to get it is to walk away. That's such a shame.. They can't compensate for the ineptitude of the owners. Nor should they.

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