While everything LOOKS nice, the quality is very poor. The elevators are ALWAYS ALWAYS broken - leading to egregiously long wait times. When we specifically asked the question at lease signing (based on yelp reviews), we were sworn that was an issue with the previous management company. In the year I have lived there, one elevator (out of two) has been down at least a FEW dozen times. I don't understand why this is complicated - but they don't do anything about it, don't offer anything to the tenants to compensate, and they just continue to break time after time. They are quick to service little broken things in the apartment (which happens very often), but if the quality was high, things wouldn't break this often. Nice aesthetically, but poor quality.
I just moved into 15 Cliff and wanted to post that everything went super smooth and cannot say enough about how nice the building staff has been. Everyone is extremely friendly and goes out of their way to help.
After living in NYC for over 5 years I can say 15 Cliff and their management team is top notch. Everything about them has been a premium experience; from their amazing front door team to any quick fixes in the apartment (shower clog, etc). They respond quickly and help us with every need that we have. I could not recommend a better building to live in in FIDI!!
I have lived in lots of apartment buildings in NYC but this has by far been my best experience. The leasing office really tries to foster a sense of community through building events and social gatherings (bbq, paint nite, movie nights, happy hours, etc). The office is great - they've gone the extra mile for me on numerous occasions and they seem to really care about its residents. The doormen also always remember your name.Would have given a five star rating were it not for: 1) the entrance that seems to be perpetually under construction (seems like it shouldn't take as long as it has?) and 2) the gym that can hardly be called an "amenity"In terms of apartment, the units are nice, and the washer/dryer is a blessing. We really like our space though are paying top dollar for it. The one complaint within the unit is the hybrid microwave/oven is really confusing to figure out and is a little small for an oven. Otherwise, we're really happy with the building/apartment, the area (seaport is great!), and proximity to all kinds of public transit (not to mention three grocery stores within a one block radius)
Great location, nice building, crappy appliance installation. They connect a $1000 washer to a $25 part that keeps breaking, and then blame me for not knowing how to use a washer. Once? Ok. But again? Laundromat here I come, even though I pay astronomical rent.
The overall grade of living here is just great.We recently moved and the staff has been great to us, the amenities are incredible and I can say this is indeed a luxury rental.They also organize network events for our community which is extra added value.When I initially saw the below comments on this building I thought there were some problems here, probably those comments are very old or based on isolated bad experiences.
15 Cliff is simply amazing! Staff is always helpful and polite, and the amenities are simply outstanding. I would recommend it to everyone!!!
15 Cliff Apartments
15 Cliff Street, New York, NY, 10038
This place advertises itself as "luxury" but it's the furthest thing from. Everything is always breaking in the apartment -- from leaky faucets, leaking toilets, clogged bathtubs, vibrating walls, AC units that make loud clicking sounds, etc. -- and in the building as well -- elevators that often don't work, stinking garbage bins in the hallway, "amenities" that need repair, etc. The maintenance staff does it's best to fix things in a timely fashion, I'll grant them that, but the management company and the ownership just don't care to invest in quality fixtures, appliances, and repairs. It's a joke. I saw maintenance installing a "new AC" and it was rusted and corroded. If you ask the maintenance guys why things can't get fixed correctly, they'll tell you its management's decision not to invest in correct repairs.And don't get me started on the construction noise -- 8 hours a days, Monday through Saturday, sometimes as early as 6am. The management company will not tell you about it, but will make you sign a waiver so that when you complain, they shrug their shoulders and say tough luck. Oh, the management office is in a main hallway that you pass to exit and enter the building, and their door is always open, so you have to see their smug, annoying faces all the time. It's tedious.Sure, the roof deck is nice, but you're allowed only 4 guests at any one time. It's a joke. The doormen are great, too; they're the highlight of the building staff. Oh, the building charges an amenities fee for a very mediocre exercise and common room, and charges you a utilities fee for common area AC and electricity, and they do it for each tenant, so your already too high rent is another couple hundred dollars higher in reality. And they raise the rent year over year by the maximum amount allowed by law on top of it.Look, there are plenty of better options in the neighborhood. Check out 10 Hanover, 99 John, 20 Exchange, 25 Broad, or just walk the neighborhood. This building sucks. There's a reason there are 20+ vacancies.
I started to live here since fall 2015. Not very happy with what i see and what i get. So the building says that they are renovated, yes they are, POORLY renovated. I had to call the maintenance to adjust quite a few things. When I moved in, the building is still renovating, so a lot of noises everyday. Yet the noises continues, I still can hear loud drilling sound in May. The building hired a new management team. The new management did not make this building a better place. Not only did they hike the rent, there are now extra fees that we have to pay each month. On top of that, the management request the renter to buy insurance. I have lived in New York city for 3 years now, I lived in Financial District ever since, and I NEVER came across any management like 15 Cliff. VERY UNHAPPY WITH THIS BUILDING AND MANAGEMENT!!!!!!!!!!!!!!! ESPECIALLY THE MANAGEMENT!!!!!!!!!!!
Update: after all of these issues, they are trying to charge us $150 more per month for our apartment plus a $35 monthly utility fee and a $30 per person amenity fee. The former is paid by 99.5% of NYC landlords, and the latter is funny given the two treadmill gym and often packed roof deck. Most FiDi buildings have way better amenities than Cliff and they're free.So, even if you get through a year at this place, they'll hike your rent. Also, took ten minutes to get an elevator yesterday so things are still not great there. I cannot suggest moving to this building - frankly I'm insulted by the renewal offer given our experience here.
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